Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

Effective Date: September 2026

Store Name: Cuddle & Play

Website: https://cuddleandplay.co.za

Contact Email: support@cuddleandplay.co.za

1. Delivery Timeframes & Coverage

Cuddle & Play delivers nationwide across South Africa.

  • Standard Delivery Window: Total estimated delivery time is 3 to 10 business days. This includes order fulfillment/processing time plus transit.

  • Main Centres: Deliveries to major cities (e.g., Johannesburg, Cape Town, Durban, Pretoria) typically arrive within 3 to 10 business days.

  • Please Note: Deliveries take place Monday through Friday during standard business hours (08:00 – 17:00). Couriers do not dispatch or deliver on weekends or South African public holidays.

2. Courier Partners

To ensure reliable nationwide delivery, we partner with trusted local courier services, including:

  • PUDO (by The Courier Guy): Fast, smart door-to-door or locker delivery options across South Africa.

  • Aramex Store-to-Door: Direct-to-door delivery with live tracking updates.

The specific courier assigned to your order will depend on your delivery location and package size to ensure the fastest possible transit time.

3. Order Processing & Dispatch

  • All orders are processed within 1 to 3 business days following successful payment verification.

  • Once your package has been handed over to the courier, you will receive a automated email containing your official tracking number and a link to track your parcel in real-time.

4. Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and order total. Any applicable delivery charges will be clearly displayed before you complete your purchase.

5. Delivery Address Responsibilities

  • Please ensure that your delivery address and local phone number are accurate at checkout.

  • Couriers require a signature or physical handoff upon delivery. Please specify an address (e.g., home or workplace) where someone will be available between 08:00 and 17:00 on business days to receive the parcel.

  • Cuddle & Play is not responsible for delivery delays or re-routing fees caused by incomplete or incorrect addresses provided at checkout.

6. Damaged or Lost Packages

Every package dispatched by Cuddle & Play is packaged securely.

If your product arrives visibly damaged, or if your tracking status shows delivered but you have not received it:

  1. Notify us within 48 hours of delivery at support@cuddleandplay.co.za.

  2. Include your Order Number and clear photos of the damaged item.

  3. Our team will coordinate directly with PUDO or Aramex to resolve the issue or dispatch a replacement item.

7. Contact Us

For tracking assistance or any shipping-related inquiries, please reach out to our team: